The Price of Loyalty
There's a particular kind of betrayal that cuts deeper than others. The kind of betrayal that comes after you've given everything you had to give.
Several years into building 33 Sticks, we landed what seemed like a dream client in the cruise industry. It was more than just a meaningful deal for our growing company, it represented what i thought was a partnership built on mutual respect and friendship.
The Professional Rebellion
When i see those recurring LinkedIn posts insisting "LinkedIn isn't Facebook" attempting to police professionals into sharing only work-related content (whatever that means), i can't help but push back. We're not actors playing roles in some corporate theater. We're humans, bringing our whole selves to everything we do. Our professional lives are just one facet of who we are and to hide the rest doesn't just do ourselves a disservice, it does the entire professional world a disservice.
Why Small Innovations Matter
Sometimes the most impactful innovations aren't revolutionary, they're evolutionary. They're the small tweaks that remove frustration, smooth out rough edges, and make good experiences great. These improvements might not make headlines or impress executives in boardroom presentations or make for great LinkedIn clickbait, but they create the kind of positive customer experiences that build loyalty and drive growth.
My Personal Journey to Analytics Independence
Through my work with hundreds of organizations, a clear pattern emerged. Companies struggling with their data initiatives typically treated their analytics teams as organizational afterthoughts, shuffling them between budget holders without clear purpose or protection. In contrast, successful organizations approached the structure of their analytics teams with careful deliberation, establishing clear reporting lines and safeguarding their independence.
The Art of Sales: A Fisherman's Perspective on Sustainable Business Relationships
Traditional sales methodologies are increasingly being questioned. Drawing from over fifteen years of sales experience, despite having no formal sales training or education, I've developed a unique perspective on effective sales strategies, one that finds its roots in an unexpected place: the art of fishing.
The Power of NO
i recently faced this situation once again, this time with a prospect. Months of scoping conversations, new people inserted, pushes to lighten scope, and reduce cost in exchange for piecemeal paid hours here and there “just to answer a question or two”, an unwillingness to truly invest in the invaluable help they want from me and my team. This time, I said NO. I said it's not how we do our best work, and if they truly have most of it figured out, they don't need us. No more conversations.
A Reality Check on the Side Hustle Dream
It started with a LinkedIn post that stopped me mid-scroll. There it was, in bold, confident typeface: "Anyone Can Make $2,000 a Month with a Side Hustle - It's Easy!" The post was perfectly crafted, with just the right mix of inspiration and apparent authenticity. As someone who has spent over twelve years building and running my own business, I felt my stomach tighten.
How Conglomerates Are Changing the Service Industry
Over the past year, needing help with various aspects of home maintenance (electrical, plumbing, gardening), i've noticed a trend that feels quite real. It’s one of those shifts you don’t fully grasp until you’re right in the middle of it, trying to solve what should be a simple problem. But the solution is no longer simple.
The Dark Side of Newsletter Growth: A Rant About Unethical Practices
Lately, I’ve noticed a surge in newsletters hitting my inbox. The funny part? I never signed up for most of them. Oddly enough, they all seem to come from the same platform, Beehiiv. Now, I’m not saying it’s Beehiiv’s fault. It’s just the delivery mechanism. But what’s starting to bother me is how I ended up on these lists in the first place.
The Price of Perception: Why Clients Value Complexity Over Clarity
The "Thud Factor" highlights a significant challenge in the consulting world, the need to provide value while meeting client expectations for perceived effort. As we move forward, both clients and service providers must work together to prioritize effectiveness over appearance.
By valuing clarity, efficiency, and measurable outcomes, we can create a more transparent and productive environment for problem-solving.
Remember, the weight of a solution should be measured not by the pages it fills, but by the impact it creates.
In the end, real value doesn't thud, it transforms.
The Real ROI of Consumer Analytics: Why Your Business Can’t Afford to Ignore It
When done right, analytics is an enabler and a multiplier. It’s not about pulling a lever and watching revenue magically pour in. It’s about building a foundation for sustainable growth. It’s about giving you the tools, the insights, and the clarity needed to make smarter decisions. And those smarter decisions lead to significant, lasting outcomes.
When Deception Drives Revenue: The Case of Superhuman's Pricing Strategy
In a tech marketplace where the barriers to entry have never been lower in the history of capitalism, a marketplace where innovation often outpaces regulation, some (probably way more than we’d like to admit) companies resort to practices that prioritize profit over transparency. That prioritize profit over respect for customers. That prioritize profit over ethics.
The Hidden Agenda Behind the Return to Office Mandates: Profits Over People
In many online articles, debates, and thought pieces, we see a sophisticated manipulation aimed at supporting unquenchable greed. The orchestrated backlash against remote work is less about genuine concerns and more about maximizing profits. It’s a stark reminder of the lengths to which companies will go to protect their financial interests, often at the expense of their employees' well-being.
Morning Coffee Thoughts: Why We Can’t Say NO
In business, we waste so much time and resources, create unnecessary frustration, and destroy relationships because of our inability to say ‘NO’
The Inevitable Transformation: How GenAI is Redefining Roles in the Analytics Industry
The path forward is clear but not easy. We must shift our focus from task-based activities to value-driven contributions. This requires a fundamental change in mindset and approach. It demands that we continually learn and adapt, leveraging our unique human abilities to interpret and add context to the data.
When People Show You Who They Are, Believe Them
It’s important to recognize that these decisions, often masked as "business decisions," are made by people. When we say it’s a "business decision," we give individuals an excuse to not have to personally own their actions. With this specific client example, it's the people there, some of whom are good people, but they fall victim to bad culture that stems from poor leadership at the very top of the company.
The Billable Hour: When More Efficient Equals Less Revenue
Let’s say a given task may take a beginner 6 hours to complete, a 10-year expert may be able to complete that same task in 1 hour at an even higher level of quality.
Which one is more valuable?
The Toxicity of SaaS Partnerships: A Call for Transparency and Integrity
While partnerships between vendors and agencies are often talked about as being beneficial collaborations designed to create better client experiences, the reality is that many of these partnerships are toxic, driven by hidden financial motives that ultimately prove detrimental to the clients they are supposed to be serving.
The Digital Shift: Why Brands Need to Listen to Their Customers
As we exited the grips of the COVID-19 pandemic, many brands were more than ready to return to pre-pandemic levels of in-store purchases. However, this desire for “the way things used to be” potentially overlooks a critical reality — and that is that the pandemic served as a sort of accelerator of a trend that existed before we ever heard of this COVID-19 thing.
Businesses don't make decisions. People do.
The health of a business's culture and the well-being of its employees depend on the values and actions of its leaders and team members. A company that creates a toxic culture or makes decisions that harm its employees, is doing so because the individuals in power allow it to happen.